The completion rule
Pilot cohort, finished Aug 21, 2026 19 of 24 meet the rule 3 waiting for a manager sign-off 2 attendance cases open
Each of the 24 pilot learners set against the completion rule, with the evidence each decision rests on and the gap named wherever there is one: a certificate is issued when the evidence is complete, not when the attendance looks good enough. Prepared by Joaquin Ibarra, program operations director at Saltbridge Academy, for Olivia Holloway, head of learning and development at Kittridge Hotels Group. Prepared Thursday, October 1, 2026, from the learner records of Monday, September 28.
- Attendance
- At least 80 percent of live sessions
- Assignments
- Four assignments submitted
- Manager sign-off
- The learner's hotel manager signs off
- Who decides
- Qualified instructors decide completion. Haruka Okada, lead facilitator, issues the certificates.
- Rule approved
- August 21, 2026
- Used next for
- Cohorts A, B and C, with target completion on Dec 4, Dec 11 and Dec 18
Where the 24 learners stand
Each square is one learner in the pilot cohort. Nineteen meet the rule and have their certificate. Three meet attendance and assignments and are missing only the manager sign-off. Two fall short on attendance. That is a completion rate of 79 percent today, 19 of 24. If all three sign-offs arrive, 22 of 24 would meet the rule.
Evidence for each learner group
Every decision cites what it rests on. A group is decided together only when its evidence is the same.
| Group | Learners | What the record shows | The gap | Decision | Owner and date |
|---|---|---|---|---|---|
| Meet the rule | 19 | Attendance at or above 80 percent, four assignments submitted and a manager sign-off on file | None | Certificates issued | Haruka Okada, done |
| Waiting for a manager sign-off | 3 | Attendance and four assignments meet the rule | Manager sign-off | Certificates held until the sign-off arrives | Joaquin Ibarra asked the three hotel managers; sign-off needed by Oct 9 |
| Short on attendance | 2 | Attendance below the 80 percent minimum | Attendance | Open: catch-up extension or no certificate | Haruka Okada with Olivia Holloway, decision by Oct 9 |
From enrollment to certificates
Start with the 24 learners enrolled in the pilot. Take away the 2 who are short on attendance and the 3 waiting for a manager sign-off. What is left is the 19 certificates issued. The two steps down are different problems: one is evidence that is missing from a hotel, the other is a decision still to be made.
The two attendance cases
Two learners fall short on attendance. The choice is between a catch-up extension and no certificate. Haruka Okada and Olivia Holloway decide by October 9. The tabs set out what each option needs, so the decision rests on evidence.
Catch-up extension
What it means. The learner makes up the missed sessions by a set date, through make-up sessions or recordings with a check by the facilitator, and the attendance record is updated. If attendance reaches 80 percent, the assignments and the sign-off are checked and the certificate follows.
Evidence it rests on. The sessions made up, with dates and the facilitator's check, recorded against the attendance record. The completion rule itself does not change.
Watch for. A recording is not live attendance. Olivia Holloway and Haruka Okada agree before the extension starts that make-up sessions count, and the same terms are offered to both learners.
Date. Terms and end date agreed by Oct 9.
No certificate
What it means. The learner does not receive a certificate for the pilot cohort. The record stays as it stands. Haruka Okada tells the learner and the hotel manager which requirement was not met and what the evidence shows.
Evidence it rests on. The attendance record against the 80 percent minimum, with the sessions missed and their dates.
Watch for. This fits a gap that make-up sessions could not close fairly. Say so in the record, and name the route to challenge the decision (see the box at the end of the review).
Date. Decision recorded by Oct 9, with Olivia Holloway's agreement.
How to decide
Settle four questions for each of the two learners, with the evidence in front of you.
- How far below 80 percent is the attendance?
- Why were the sessions missed?
- Does the rule allow make-up sessions to count?
- Is the same option fair for both learners?
Haruka Okada decides completion as the qualified instructor, and Olivia Holloway agrees the option for Kittridge. Record the decision, the date and the reason, then tell the learner and the hotel manager.
Evidence by requirement
Each bar counts learners with complete evidence for that requirement, out of the 24 in the pilot cohort. The two attendance cases are counted as open on assignments and sign-off until the attendance decision is made, because their evidence is reviewed together.
- Attendance at 80 percent or more: 22 of 24 learners
- Four assignments submitted, evidence complete: 22 of 24 learners
- Manager sign-off on file: 19 of 24 learners
- Certificates issued: 19 of 24 learners
If a decision is challenged
The learner, the learner's hotel manager or Olivia Holloway can query any completion decision. Haruka Okada re-reads the evidence the decision rests on, and Joaquin Ibarra records the query, the outcome and the reason on the cohort record. A decision stands until that record says otherwise.
Decisions still to make
Completion review checklist with owners and dates
- Issue certificates to the 19 learners who meet the rule. Owner: Haruka Okadadone
- Ask the three hotel managers for the manager sign-off. Owner: Joaquin Ibarradone
- Receive the three manager sign-offs. Owners: the three hotel managers, by Oct 9open
- Issue each of the three certificates once its sign-off is on the record. Owner: Haruka Okadaopen
- Decide the two attendance cases: catch-up extension or no certificate. Owners: Haruka Okada with Olivia Holloway, by Oct 9open
- Tell the two learners and their hotel managers the decision and the evidence behind it. Owner: Haruka Okada, by Oct 13open
- Use the same rule and the same evidence table for Cohorts A, B and C. Owner: Joaquin Ibarra, before Dec 4open
Who decides and who signs
- Haruka OkadaLead facilitator, Saltbridge Academy, qualified instructor who decides completion and issues certificates
- Joaquin IbarraProgram operations director, Saltbridge Academy, collects the sign-offs and keeps the record
- Olivia HollowayHead of learning and development, Kittridge Hotels Group, agrees the options for Kittridge learners