Review at a glance
Program period to Sep 28, 2026 Pilot completion 19 of 24 Retention not measured 2027 renewal question open
One record of what happened in the Kittridge new manager program from August 24 to September 28, 2026: attendance, assignments and completions, with what is not measured marked as not measured. Prepared by Joaquin Ibarra, program operations director at Saltbridge Academy, for Olivia Holloway, head of learning and development at Kittridge Hotels Group, ahead of the 2027 budget discussion. The pilot cohort that finished on August 21 is included. Figures come from the same learner and action records the program team works from.
What happened
- Cohorts
- Three cohorts of 28 learners each: 84 learners from 28 Kittridge hotels
- Attendance
- Averaged 88 percent across the three cohorts, every live session through Sep 28. The completion rule needs 80 percent.
- Assignments
- Four learners have not submitted the first assignment: one was due Sep 18 and three were due Sep 25
- Exceptions
- 13 learners are on the exception board, grouped by cause. Nine missed two or more sessions, and five of the nine missed them after hotel shift changes.
- Pilot completions
- 19 of the 24 pilot learners meet the completion rule, a rate of 79 percent. Three wait only for a manager sign-off, needed by Oct 9. Two are attendance cases for Olivia Holloway and Haruka Okada to decide.
- Sponsor actions
- 2 of 6 actions that only Kittridge can take are done. The oldest, workplace mentors for the four coastal hotels, has been open 16 days. Olivia took it and set October 7.
- Retention
- Not measured. The program holds no manager retention data for Kittridge.
Attendance by cohort
Attendance fell over the first five sessions in Cohorts A and B, from 96 to 80 in Cohort A and from 95 to 80 in Cohort B, and Cohort A came back to 88 at its sixth session. Cohort B has had five sessions and Cohort C four, from 97 to 86. The completion rule looks at each learner's own attendance across the program, so a session at 80 is a watch point and not a breach. The note on the chart is the shift conflicts: five learners missed sessions after hotel shift changes, the same five who sit on the exception board.
Average attendance across the three cohorts: 88, against the 80 percent the completion rule needs
Hotels
Each point is one of the 28 Kittridge hotels, with attendance across and assignments done up. Seafront sits at 88 on attendance and 77 on assignments done, and it also has three learners on the exception board, all after hotel shift changes. Read the chart as a reason to talk with a hotel's general manager, not as a ranking. Hotels differ in size and the points are not adjusted for it.
Measured and not measured
The table separates what the record can support from what it cannot. A line marked Not measured is not an estimate with a caveat. It is a gap.
| Measure | Status | What the record shows | What it can and cannot say |
|---|---|---|---|
| Attendance at live sessions | Measured | Average 88 percent across the three cohorts, every live session through Sep 28 | Who came to which session. It does not say what was learned. |
| Learners on track | Measured | 71 of 84 on track; 13 on the exception board, each with a cause | Who needs action and who owns it. |
| First assignment submitted | Measured | Four learners have not submitted it | A work gap in four learners, not a quality judgment. |
| Pilot completion against the rule | Measured | 19 of 24, or 79 percent; 3 wait for a sign-off; 2 are short on attendance | The pilot cohort only. The three current cohorts have not finished. |
| Sponsor actions | Measured | 2 of 6 done; the oldest open 16 days | What Kittridge owes the program, and for how long. |
| Completion of Cohorts A, B and C | Not due yet | Target completion on Dec 4, Dec 11 and Dec 18 | Nothing yet. It can be reported only after each cohort finishes. |
| Link to manager retention | Not measured | No retention data in the program record | Nothing. No figure, estimate or trend is stated. |
Questions for next year
- Agree which retention data Kittridge can share for the January review. Owners: Joaquin Ibarra and Olivia Holloway, by Nov 20.open
- Decide the two pilot attendance cases: catch-up extension or no certificate. Owners: Haruka Okada with Olivia Holloway, by Oct 9.open
- Confirm the coastal mentors are assigned before the October 12 module. Owner: Olivia Holloway, by Oct 7.open
- Can Kittridge give the program team early sight of hotel shift changes, so conflicts show before a session and not after? Owner: Olivia Holloway, answer by Nov 13.open
- Decide whether the program renews for 2027 and in what form. Owner: Olivia Holloway, in the 2027 budget discussion after the January review.open
- Mark retention as not measured instead of estimating it. Owner: Joaquin Ibarra, done.done
"I would rather take a page to finance that says retention is not measured than a number nobody can check. Tell me what data you need from us and I will find out what we can share."
Olivia Holloway, Head of learning and development, Kittridge Hotels Group
Prepared and reviewed by
- Joaquin IbarraProgram operations director, Saltbridge Academy, prepared this review and approves the claims in it
- Haruka OkadaLead facilitator, Saltbridge Academy, checked the attendance and completion evidence
- Olivia HollowayHead of learning and development, Kittridge Hotels Group, client sponsor