Actions at a glance
Kittridge new manager program Counted Sep 29, 2026 2 of 6 done Oldest open 16 days
The six actions only Kittridge can take in the new manager program, each with an owner, a date and the days it has been open, so nobody has to ask for a status email. Prepared by Joaquin Ibarra, program operations director at Saltbridge Academy, for Olivia Holloway, head of learning and development at Kittridge Hotels Group, and the hotel general managers. Days open are counted to Tuesday, September 29, 2026. The next count is Tuesday, October 6.
The six actions
Two actions are done, three are with hotel general managers and one has waited longest. Days open run from the day Saltbridge Academy sent the request to Kittridge to September 29. Each open action has a date it is needed by, and each date sits before module 3 starts on October 12.
| # | Action | Owner at Kittridge | Status | Days open | Needed by | What waits on it |
|---|---|---|---|---|---|---|
| 1 | Release Cohort B learners from the Tuesday shift | Hotel general managers | Done | 0 | Done | Cohort B learners can attend Tuesday sessions |
| 2 | Confirm the learner roster for Cohort C | Olivia Holloway | Done | 0 | Done | One roster for Cohort C records and attendance |
| 3 | Shift cover for five learners | Hotel general managers | With the hotels | 6 days | Oct 8 | Three Seafront and two Pier Head learners can attend module 3 |
| 4 | Manager check-in for module 2 | Hotel general managers | With the hotels | 9 days | Oct 6 | Each learner's module 2 practice is reviewed at work before module 3 |
| 5 | Manager sign-off for three pilot learners | Hotel general managers | With the hotels | 11 days | Oct 9 | Three pilot certificates cannot be issued until the sign-offs arrive |
| 6 | Workplace mentors for the four coastal hotels | Olivia Holloway | Owner named, due date set | 16 days | Oct 7 | Learners at the coastal hotels start module 3 with a named mentor |
Who owns what
Two owners at Kittridge carry the six actions, and Joaquin Ibarra raises and counts them. Four of the six sit with the hotel general managers, and the list shows each of their open actions by name so a general manager can find theirs.
- Olivia HollowayHead of learning and development, Kittridge Hotels Group. Owns the Cohort C roster (done) and the coastal mentors (due Oct 7)
- Hotel general managersKittridge Hotels Group. Own the Tuesday shift release (done), shift cover, the module 2 check-in and the pilot sign-offs
- Joaquin IbarraProgram operations director, Saltbridge Academy. Raises each action with its evidence, counts the days and decides when to escalate
"I would rather see on one page which six things are ours than read another status email. The mentors are mine, and I have put a date on them."
Olivia Holloway, Head of learning and development, Kittridge Hotels Group
The same six actions, from the record
The block below reads the days open from the sponsor actions record. The table above shows the count of September 29.
How an action closes
Every action follows the same path. An action is closed only when the owner has done it and the result is on the cohort record, not when someone says it is in hand.
- Action raisedJoaquin Ibarra sends it with the evidence, an owner and a date.
- Owner named at KittridgeIf nobody holds the role, Joaquin asks Olivia Holloway to name one.
- Owner actsRelease, cover, sign off or assign.
- Result recordedThe result goes on the cohort record.
- Action closedOnly once the result is recorded. If the date passes first, Joaquin decides whether to escalate to Olivia.
The coastal mentors sat at the second step for 16 days: the action had no named owner until Olivia took it. The other three open actions have owners and are at the third step.
- Done
- The owner did it and the result is on the cohort record. Days open stops counting.
- With the hotels
- The request has reached the hotel general managers and is not yet done. Days open keep counting.
- Owner named, due date set
- Someone at Kittridge owns the action and has set a date. It is not done until the result is recorded.
Next dates
What happens next
- Sep 29, six actions counted, two done
- Oct 6, module 2 manager check-in, hotel general managers
- Oct 7, coastal mentors named, Olivia Holloway
- Oct 8, shift cover for five learners, hotel general managers
- Oct 9, three pilot sign-offs, hotel general managers
- Oct 12, module 3 starts