Exceptions at a glance
Kittridge new manager program Records as of Sep 28, 2026 13 exceptions Five shift conflicts sent to Kittridge
Which of the 84 learners in the three September cohorts are off track, why, and who has to act: causes only Kittridge can fix go to Kittridge, not to the learners. Prepared by Joaquin Ibarra, program operations director at Saltbridge Academy, for Olivia Holloway, head of learning and development at Kittridge Hotels Group. The records are as of Monday, September 28, 2026. The next review is before module 3 starts on October 12.
How the 13 exceptions split
Every exception on the board has one main cause. Nine learners missed two or more sessions, and four have not submitted the first assignment. Of the nine, five missed sessions because their hotel changed their shifts after the session was booked, two were on planned leave and two were caught in a hotel's busiest weeks.
The five shift conflicts are the ones the program team could not see. Joaquin Ibarra grouped the 13 learners by cause and sent the shift conflicts to Kittridge for action instead of chasing the learners, because a learner cannot fix a rota.
The exception board
The board lists the 13 learners, one row each, with status, priority, cohort, hotel, facilitator, attendance rate, assignments complete and the support need in plain words. Needs support (9 learners) means the learner missed two or more sessions. At risk (4 learners) means the first assignment is not submitted. Joaquin owns all 13 records. Five are High priority, six Medium and two Low, and the five High rows are the five shift conflicts, so start there.
Who owns each cause
Joaquin owns every record on the board. The owner below is the person or group who can remove the cause, which is not always Saltbridge Academy.
| Cause | Learners | Who owns the cause | What has been done | Next step and date | Next session at risk |
|---|---|---|---|---|---|
| Hotel shift change | 5 (Seafront 3, Pier Head 2) | Hotel general managers at Kittridge | Shift cover request sent to Kittridge for action; learners not chased | Shift cover confirmed for all five by Oct 8 | Module 3, from Oct 12 |
| Travel or leave | 2 (Airport 1, Pier Head 1) | Joaquin Ibarra, with the learner's facilitator | Catch-up recordings shared | Celestine Garamond confirms both have watched them by Oct 9 | Module 3, from Oct 12 |
| Workload | 2 (Coastguard 2) | Coastguard general manager | Workload raised with the general manager | General manager confirms both learners are released for module 3 by Oct 8 | Module 3, from Oct 12 |
| First assignment not submitted | 4 (Old Town 1, Saltings 2, Airport 1) | The learner, with Celestine Garamond | Due dates have passed: Sep 18 for one learner, Sep 25 for three | New submission date agreed with each learner by Oct 7 | Module 3, from Oct 12, with the assignment already late |
Hotels with two or more learners on the board
Six hotels have at least one learner on the board and five have two or more. Seafront and Pier Head have three each; Coastguard, Airport and Saltings have two each. Old Town has one.
- Seafront (3): Yvette Laurent, Zofia Krol and Sunniva Eide, one in each cohort, all after hotel shift changes. One conversation with the Seafront general manager covers all three. - Pier Head (3): Isolde Brandvold and Valentin Dupuis after shift changes, and Ignatius Fairley on planned leave. - Coastguard (2): Odile Mercier and Matthias Gruber, both workload, both raised with the general manager. - Airport (2): Emrys Vaughan on planned leave, and Rupert Hallam with the first assignment not submitted. - Saltings (2): Constance Abara and Bartholomew Achterberg, both with the first assignment not submitted and due on Sep 25.
Cohort by cohort
Each cohort has 28 learners, so 24 in Cohort A, 23 in Cohort B and 24 in Cohort C are on track. Cohort B has the most exceptions with five.
Cohort A, 4 exceptions
Started Aug 24, target completion Dec 4. Facilitators: Haruka Okada and Celestine Garamond.
| Learner | Hotel | Status | Attendance | Assignments complete | Cause |
|---|---|---|---|---|---|
| Yvette Laurent | Seafront | Needs support | 67 percent | 2 | Hotel shift change |
| Isolde Brandvold | Pier Head | Needs support | 67 percent | 2 | Hotel shift change |
| Emrys Vaughan | Airport | Needs support | 67 percent | 2 | Planned leave |
| Leontine Faber | Old Town | At risk | 83 percent | 0 | First assignment due Sep 18, not submitted |
Cohort B, 5 exceptions
Started Aug 31, target completion Dec 11. Module 3 for this cohort is on Tuesday, October 13.
| Learner | Hotel | Status | Attendance | Assignments complete | Cause |
|---|---|---|---|---|---|
| Zofia Krol | Seafront | Needs support | 50 percent | 1 | Hotel shift change |
| Valentin Dupuis | Pier Head | Needs support | 50 percent | 1 | Hotel shift change |
| Odile Mercier | Coastguard | Needs support | 50 percent | 1 | Workload in the hotel's busiest fortnight |
| Constance Abara | Saltings | At risk | 100 percent | 0 | First assignment due Sep 25, not submitted |
| Rupert Hallam | Airport | At risk | 100 percent | 0 | First assignment due Sep 25, not submitted |
Cohort C, 4 exceptions
Started Sep 7, target completion Dec 18.
| Learner | Hotel | Status | Attendance | Assignments complete | Cause |
|---|---|---|---|---|---|
| Sunniva Eide | Seafront | Needs support | 33 percent | 0 | Hotel shift change |
| Ignatius Fairley | Pier Head | Needs support | 33 percent | 0 | Planned leave |
| Matthias Gruber | Coastguard | Needs support | 33 percent | 0 | Staffing shortage, workload |
| Bartholomew Achterberg | Saltings | At risk | 100 percent | 0 | First assignment due Sep 25, not submitted |
Review before module 3 starts on October 12
Review checklist with owners and dates
- Group the 13 exceptions by cause and owner from the Sep 28 records. Owner: Joaquin Ibarradone
- Send the five shift conflicts to Kittridge for action. Owner: Joaquin Ibarradone
- Confirm shift cover for the five shift-conflict learners. Owners: hotel general managers at Seafront and Pier Head, by Oct 8open
- Confirm release for module 3 for the two Coastguard learners. Owner: Coastguard general manager, by Oct 8open
- Agree a new submission date with each of the four learners who have not submitted the first assignment. Owner: Celestine Garamond, by Oct 7open
- Confirm the two learners on planned leave have watched the catch-up recordings. Owner: Celestine Garamond, by Oct 9open
- Review all 13 exceptions again against the latest records. Owners: Joaquin Ibarra with Olivia Holloway, Fri Oct 9open
Prepared and reviewed by
- Joaquin IbarraProgram operations director, Saltbridge Academy, owns the 13 records
- Haruka OkadaLead facilitator, Saltbridge Academy, coaches seven of the 13 learners
- Celestine GaramondFacilitator, Saltbridge Academy, coaches six of the 13 learners
- Olivia HollowayHead of learning and development, Kittridge Hotels Group, client sponsor